Returns / Refund / Replacement Policy

We, at DAWN STORES, strive to ensure that every one of you receive the service and support that you deserve.

Our Return/Refund/Exchange policy is as follows –

‘Return’ means an action of giving back the product ordered at www.dawnstoress.com portal by the consumer. The following situations may arise which may cause the action of return of product:

Product(s) delivered do not match your order;

Product(s) delivered are past or near to its expiry date;

Product(s) delivered were damaged in transit

If the product that you have received is damaged, then do not accept the delivery of that product.

If after opening the package you discover that the product is damaged, the same may be returned for a refund.

Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In case of the extremely unlikely above situation, you may contact us within 48 hours of delivery of the product, and we will be happy to address your concerns

Upon receiving your Return/Refund/Replacement request, Dawn Stores shall verify the authenticity and the nature of the request. If we find that the request is genuine, we will initiate the Return and Refund/Replacement process.

The returns are subject to the below conditions:-

Any wrong ordering of product doesn’t qualify for Return;

Batch number of the product being returned should match as mentioned on the invoice;

Return requests arising due to change in prescription do not qualify for Return;

Product being returned should only be in their original manufacturer’s packaging; and

Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Dawn Stores reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Dawn Stores in this regard.

Return Process

o   The returns are subject to the below conditions:-

For Return intimation, please call us on +91 95855-33209  – from 8 AM to 8 PM within 48 hours of receipt of the package.

No refund will be given for any products complaint registered after 48 hours of receipt of the products

Our customer care team will verify the claim within 72 (seventy-two) business hours from the time of receipt of complaint.

Once the claim is verified as genuine and reasonable, Dawn stores will initiate the collection of product(s) to be returned i.e. a reverse pickup will be initiated

The customer will be required to pack the product(s) in the original packaging.

In case of multiple product purchase, only the damaged products will be considered for Return/ Refund/ Exchange

Return will be processed only if:

it is determined that the product was not damaged while in your possession;

the product is not different from what was shipped to you;

the product is returned in original condition

REFUND PROCESS

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

Order placed through online wallet will be credited to the wallet;

Order placed through credit card will be refunded to the credit card

Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

Shipping charges / duties and taxes if any are non- refundable

Products purchased by international customers are not eligible for returns or refunds

CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for the product till we ship it. Orders once shipped cannot be cancelled.

Dawn Store cancellation:

There may be certain orders that Dawn Store are not able to execute and may need to be cancelled.

Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or invalid address given in the order details.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.